The problem was due to one of the servers being down for a brief period, which prevented one of the scheduled jobs from working properly. The server has been reinstated and the ranks and Visibility Scores have since been updated.
Posted 8 months ago. Aug 17, 2018 - 14:00 EEST
Because of an overnight hardware problem, there will be delays in processing and displaying today’s ranks and, in turn, Visibility Scores.
Posted 8 months ago. Aug 17, 2018 - 10:00 EEST
This incident affected: Rank tracking service and Visibility Score.